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Terms and services - A Romantic stay on Lake Garda in Trentino

Refer to booking, cancellation, and payment terms for your vacation at Villa Tempesta located between Torbole and Malcesine


Booking

Booking confirmation requires a credit card or 30% down payment via wire transfer; this policy applies to all hotel guests, for every bedroom booked, without exception.

» check in: starts at 2 pm until 8 pm
» check out: by 11 am

Check out can be extended to 7 pm for an additional € 80 per room (please note: this offer is not always available, it cannot be set at the time of booking, and depends on room availability on the day of departure)

 

Cancellation Policy

» for cancellations within 7 days of check-in date we retain 20% of the entire booking amount » within 5 days we retain 30%,
» within 3 days we retain 60%
» within 2 days we retain 100%
» for an early departure, guests will be charged the full rate for all days used and 70% of the remaining unused days

 

Families/ Children/ Pets

» children must be a minimum of 12 years old
» a third occupant in a room is charged 40% of the base rate
» pets are not allowed anywhere on the premises

 

Payment

Accepted forms of payment include cash, check, and the following credit cards: EC-Karte, Visa, Carta Sì, Eurocard, MasterCard. Please remember that in Italy cash payments may not exceed € 1,000 (art. 12 DL Nr. 201/2011)